Terms and Conditions

Legal Disclaimer

Please Note:

These Terms and Conditions have been drafted for general compliance purposes and have been reviewed for alignment with UK Consumer Rights Law (for Parent Clients) and general Data Protection principles (for School Clients).

Effective Date: 30/01/2026

These Terms and Conditions (“Terms”) govern your use of Loujo, a digital educational platform designed to support dyslexic children through AI-generated songs and videos. By accessing or using Loujo, you agree to be bound by these Terms.

Loujo is owned and operated by:

Octananna Ltd
Company Registration Number: 15943119
VAT Number: 480 9086 67
Registered Address: 124 City Road, London, EC1V 2NX, United Kingdom

Telephone: 0203 5766710
Email: alex@loujo.ai

1. Definitions

  • “Loujo”, “we”, “us”, “our” refers to Octananna Ltd.

  • “User” refers to anyone accessing or using the platform, including school staff, parents, or students.

  • “Platform” refers to the Loujo website, dashboard, and related digital services.

2. Eligibility

By using Loujo, you confirm that:

  • You are at least 18 years old or using the platform under the supervision of an adult (if under 18).

  • You have authority to agree to these Terms if registering on behalf of a school or organisation.

3. Subscription and Pricing

School Licensing

  • Monthly: £199.99 per school

  • Annual: £1999.99 per school

School licences include:

  • Unlimited teacher accounts

  • Student access with analytics

  • Curriculum-aligned song and video generation

  • Safeguarding and progress tracking features

Parent Subscriptions

  • Monthly: £14.99

  • Annual: £149.99

Parent subscriptions include:

  • Personalised song access

  • Limited quiz and progress features

  • Home-based learning insights

All prices include VAT unless stated otherwise. Payments are processed securely through third-party payment providers.

Music Generation Credits

Credits: credits limits are displayed in subscription page.

Used for generating music with the All music model.

Extra Credits

If your monthly subscription credits run out, you can purchase extra credits as needed.

Purchase Extra Credits: Purchases can take place on the subscription page.

Usage: Extra credits are consumed before your subscription credits and do not expire, offering flexible usage.

Requirement: You must have an active subscription to use extra credits.

Monthly Subscription Credits

Your monthly subscription credits reset at the start of each billing cycle. Unused credits do not carry over to the next cycle.

Credit Consumption Rules

Here’s a breakdown of the credits required per API call:

All models: 15 credits per call

Credits for Different Services

Music Generation Credits

Credits:

Used for generating music with the All music model.

Extra Credits

Extra Credits:

Used when your subscription credits run out.

Can be purchased at any time and used for music generation.

Extra credits are consumed before your subscription credits.

Lyrics Generation Credits

Lyrics Credits:

10 lyrics credits per call.

Exclusively used for generating high-quality lyrics.


4. Free Trials and Promotions

We may offer time-limited free trials or discounts. Unless cancelled before the trial ends, the subscription will auto-renew at the regular rate.

You will be clearly notified of the standard rate and the date the trial ends.

  1. Unless cancelled at least 24 hours before the trial ends or the current subscription period expires, the subscription will automatically renew at the regular rate for the next period (monthly or annual).

  2. For Parent Clients (Consumers): You will be clearly reminded of the auto-renewal date and price before the renewal is processed.

5. Cancellations and Refunds

Subscriptions can be cancelled at any time via your Loujo dashboard. No refunds are issued for unused time on monthly subscriptions. Refunds for annual subscriptions are provided on a pro-rata basis only if requested within 30 days of payment.

Subscriptions can be cancelled at any time via your Loujo dashboard.

School Clients

  1. Monthly Subscriptions: No refunds are issued for unused time. Access will cease at the end of the paid monthly period.

  2. Annual Subscriptions: Refunds are provided on a pro-rata basis only if requested within 30 days of the payment date, provided the service has not been substantially used. After 30 days, no refund is provided for cancellation until the next renewal date.

Parent Clients (UK Consumer Rights Act 2015)

  1. Right to Cancel (The Cooling-Off Period): As a Consumer, you have a 14-day statutory right to cancel and receive a full refund from the date of subscription purchase. If you begin using the service immediately, you acknowledge that you will lose this right once the service has been fully performed (i.e., you have consumed a significant amount of the content or the subscription has been active for the 14 days).

  2. Cancellation Outside of Cooling-Off: Subscriptions can be cancelled at any time via your Loujo dashboard. Access will cease at the end of the paid period. No refunds are issued for unused time on monthly or annual subscriptions outside of the 14-day cooling-off period, except where the service is materially defective.

6. Acceptable Use

You agree not to:

  • Share login details with unauthorised users or distribute access beyond the agreed scope (e.g., sharing a School Licence login with a parent for home use).

  • Copy, modify, or distribute Loujo content without the express written permission of Octananna Ltd.

  • Use the Platform for any unlawful, abusive, or harmful purposes.

  • Upload, input, or generate any offensive, defamatory, or inappropriate content.

  • School Clients must implement and enforce safeguarding policies regarding student use of the Platform and the AI generation features. Loujo reserves the right to review and monitor content generation for safeguarding compliance.

Violations may result in immediate account suspension or termination without refund.

Violations may result in account suspension or termination.

7. Intellectual Property

All content on Loujo — including generated songs, quizzes, platform design, and original code — is the intellectual property of Octananna Ltd or licensed third parties. You may not reproduce or republish any part of the platform without permission.

7.1. Ownership of Platform: All intellectual property rights in the Loujo platform, including but not limited to the software, algorithms, user interface, branding, and proprietary "song-generation" technology, are and shall remain the exclusive property of Octananna Ltd.

7.2. Ownership of Generated Content: By using the Loujo platform to create educational songs, lyrics, or melodies (the "Generated Content"), you acknowledge and agree that all copyright, intellectual property rights, and royalties in and to such Generated Content shall vest solely and exclusively in Octananna Ltd from the moment of creation.

7.3. Grant of Licence to Users: Octananna Ltd grants you (the "User") a non-exclusive, non-transferable, revocable licence to use, play, and perform the Generated Content for personal, non-commercial, or educational purposes only (e.g., within a household or a specific classroom setting).

7.4. Prohibited Uses: You may not sell, distribute for profit, or claim authorship of any Generated Content created on the platform without the express written consent of Octananna Ltd. This includes, but is not limited to, uploading Generated Content to commercial streaming services (such as Spotify or Apple Music) or using the content for broad-scale commercial broadcasting.

7.5. Assignment of Rights: To the extent that any intellectual property rights in the Generated Content do not automatically vest in Octananna Ltd, the User hereby assigns to Octananna Ltd, by way of present and future assignment, all such rights, title, and interest throughout the world for the full period of copyright.

8. Limitation of Liability

Loujo is provided “as is” without any warranties. While we aim for educational accuracy, we do not guarantee outcomes or results. Octananna Ltd is not liable for:

  • Loss of data, revenue, or access due to technical issues

  • Errors in AI-generated content

  • Disruptions caused by third-party services or APIs

Our liability is limited to the amount paid for services in the 12 months prior to the claim.

Limitation of Liability and Service Reliability

  • Loujo is provided “as is” without any warranties as to specific educational outcomes or results. We aim for educational accuracy but do not guarantee specific progress or achievement for any User.

  • Octananna Ltd is not liable for:

    • Loss of data, revenue, or access due to technical issues, including service disruptions.

    • Errors, inaccuracies, or unexpected outputs in AI-generated content.

    • Disruptions caused by third-party services, APIs, or internet failure.

  • Our total liability to you (whether School or Parent Client) arising out of or in connection with these Terms is limited to 100% of the amount paid for the services in the 12 months prior to the claim.

    Consumer Rights Act 2015: For Parent Clients, nothing in these Terms seeks to exclude or limit liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer regarding the quality and fitness of the digital content provided.

9. Indemnification

You agree to indemnify, defend, and hold harmless Octananna Ltd, its directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

  1. Your access to or use of the Platform;

  2. Your violation of these Terms and Conditions, including any breach of the Acceptable Use policy (Section 6);

  3. Any claim by a third party (including students, parents, or legal guardians) arising from your or your students’ use or misuse of the AI generation features, particularly regarding the content generated, inputted, or uploaded by you or your students; or

  4. Your negligence or wilful misconduct.

This indemnification obligation will survive the termination of your subscription and these Terms.

10. Privacy and Data Protection

Your personal information is collected, stored, and used according to our Privacy Policy. By using Loujo, you consent to this policy.

  1. We are committed to full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  2. School Clients (Data Controller): Schools act as the Data Controller for student data. Loujo acts as the Data Processor. A separate Data Processing Agreement (DPA) is incorporated into these Terms for School Clients and will govern the specific processing of any special category or pupil data.

  3. Parent Clients (Data Controller): Parents act as the Data Controller for their child's data.

  4. For questions regarding data privacy or to exercise your rights, please contact the Data Protection Lead at: alex@loujo.ai.

10. Termination

We reserve the right to suspend or terminate any account with immediate effect if the Terms are materially breached, misuse is detected, or for the protection of other Users or the Platform.

  • Termination by School/Parent Client: Cancellation procedures are set out in Section 5.

11. Changes to Terms

We may update these Terms at any time. We will notify you of significant changes (e.g., changes to pricing or core service) via email or a conspicuous platform notice at least 30 days before they take effect. Continued use of the Platform after the effective date of the revised Terms indicates acceptance.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved under the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For any questions or concerns regarding these Terms, please contact:

Alex Molokwu Founder, Loujo / Octananna Ltd 📧 alex@loujo.ai 📞 0203 5766710